Pretend for a moment that you own a lumber yard. You’re experiencing significant delays in inventory, but instead of asking for help from the people you hired to do just that, you take it upon yourself to try and fix it on your own. Suddenly, that $10,000 in missed...
If you’ve ever said something like: That’s how we’ve always done it... Our customers expect it this way... This is just how our industry operates… Then you’re probably not solving problems—you’re solving symptoms. Or worse, maintaining inefficiencies without even...
In the pursuit of building high-performing, trust-based workplaces, many organizations we work with make a well-intentioned—but ultimately harmful—misstep: they rely on anonymous culture surveys. While anonymity might seem like a safe and easy way to gather feedback,...